Frequently Asked Questions

Everything you need to know about shopping at Giant Tiger

What are your standard shipping rates and delivery times?

We offer affordable flat-rate shipping across the country. Standard delivery typically takes 3-7 business days depending on your location, with tracking provided once your order leaves our warehouse.

How does the 'Happiness Guarantee' return policy work?

We want you to love your purchase. If you are not satisfied, you can return most items within 14 days of purchase with a valid receipt for a full refund or exchange, provided the items are in original condition.

Which payment methods do you accept online?

We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal and Apple Pay for a secure and fast checkout experience.

Can I track my order after it has been placed?

Yes, once your order has been processed and shipped, you will receive an email confirmation containing a tracking number and a link to monitor your package's progress.

Do you offer price matching if an item goes on sale?

We strive to offer the lowest prices every day. If you find a lower advertised price from a local competitor on an identical item, we will beat it as part of our Ad Match program.

How can I check the availability of a product in a specific store?

You can use the 'Check Store Availability' feature on any product page by entering your postal code to see real-time stock levels at your nearest Giant Tiger location.