Returns & Exchanges
At Giant Tiger, we want you to be completely satisfied with your purchase, which is why we offer a hassle-free return policy for most items within 45 days of purchase. Whether you bought it in-store or online, we are committed to making the return process as simple and efficient as possible.
Verify Eligibility
Ensure your item is in its original packaging, unused, and accompanied by the original receipt or packing slip within the 45-day return window.
Choose Your Method
Decide whether to return your item to any local Giant Tiger store location for immediate processing or initiate a return shipment for online orders.
Present Documentation
Provide your proof of purchase and a valid government-issued photo ID to a team member at the customer service desk to authorize the transaction.
Receive Refund
Once approved, your refund will be issued to the original method of payment; please note that shipping fees are non-refundable unless the item is defective.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing